The Virginia Insurance Counseling and Assistance Program (VICAP) is part of a nationwide network of health insurance assistance programs. Trained volunteer counselors assist seniors with Medicare and help seniors and caregivers to understand and compare Medicare and other health insurance benefits.
Counselors are not associated with any insurance company and do not sell insurance products. Counseling is non-biased, confidential and at no cost.
VICAP counselors provide information on:
- Medicare (for seniors and the disabled under 65 with Medicare)
- Medicare Supplemental Insurance
- Medicare Advantage
- Medicare Prescription Drug Plan (Part D)
- Extra help for Part D
- Long Term Care Insurance
- Medicaid
- Medicare Savings Programs for help with Medicare premiums, deductibles and co-payments
- Understanding medical and insurance statements
- Filing claims and appeals
- Medicare and Medicaid Fraud and abuse
Call the VICAP Intake Line at 804-343-3014 and leave a message with your question or a brief description of your problem. A counselor will contact you in the order in which your call was received.
You may also e-mail your questions to vicap@youraaa.org.
Counseling is usually by phone, but counselors will meet with clients at the VICAP office if necessary. Please contact VICAP to schedule an individual appointment or to schedule a speaker for your group meetings.